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Faq
  • OPENING HOURS
    15:00-03:00
    AFTER PARTY
    TBA
    TICKETS
    • WHAT'S THE DIFFERENCE BETWEEN EARLY, REGULAR AND LATE TICKETS?

      The price is the only difference between early, regular and late tickets.

    • CAN I SHARE MY WEEKEND TICKET WITH A FRIEND?

      No, a weekend ticket is only valid for one person/visitor.

    • CAN I SELL MY TICKET?

      If you have a ticket and will not be able to attend the festival, you can sell your tickets with SecureSwap on TicketSwap. 

       

       

    • WHERE CAN I BUY TICKETS?

      You can buy tickets at our website in the ticket section.

    • The Ticketshop doesn’t accept my CreditCard, what should i do?

      Due to high fraud with cvc protected creditcards we can only accept cards with 2-way authentication turned on. If you try to use a creditcard with only cvc protection you’ll get the message ‘’there is an issue with your payment method’’. This means you need to onboard your creditcard for 2-way authentication. Click underneath your credit card provider for more information about the procedure to enable the payment.

       

      Visa

       

      MasterCard

    CASHLESS
    • HOW DOES IT WORK?

      You can now pay cashless. Which means you can pay with your debit and creditcard at the bars for food and drinks. However, if you only have cash you can exchange this at two stands on the festival site for a DGTL card. Your cash will be uploaded to this card so you can buy drinks and food. After the festival, please visit this website to check refund instructions.

    HARD CUPS
    This year you will be able to bring your own cup to DGTL (only Re-Cup), we'll exchange it for a clean DGTL cup when you place your order at the bar. If you don't have a cup, you will pay a deposit of €1. Cups are not refundable, so you can take it home with you.
    GENERAL DISPOSAL
    There will be trash bins all around the festival site as well as in the surroundings of the festival. At the festival we will separate all the waste. We would appreciate your cooperation on this. Please don’t take any bottles, cans or foods with you to the festival, it is not allowed and causes more garbage. DGTL likes to keep the neighborhood clean, please take notice.
    PRACTICAL
    • ARE LOCKERS AVAILABLE?

      Yes, lockers are available. Please note: these lockers are small in size, a large backpack or suitcase will most likely not fit. You will also have available lockers to charge your phone. 

    • ARE THERE ATM’S AT DGTL FESTIVAL?

      No, we don’t have ATMs on the festival site, it is however possible to pay with a debit or credit card at the cashier for drinks and dinner.

    • CAN I BUY CIGARETTES?

      No, you can't be cigarettes. 

    • CAN I BRING MY LAPTOP OR TABLET TO THE FESTIVAL?

      You are not allowed to bring your laptop or tablet device to the festival, not even if you store it in your locker. 

    GUESTS WITH SPECIAL NEEDS
    In cooperation with Signway / Senself, DGTL strives to make its events accessible to visitors with a disability. A special festival map with information regarding accessibility of the festival grounds will be available at the locker-desk.
    • IS THE FESTIVAL WHEELCHAIR ACCESSIBLE?

      The festival grounds and part of the bars and sanitary facilities will be wheelchair accessible. There won’t be a wheelchair stage or special wheelchair-zone.

      There will be wheelchair accessible toilets.

    • SOUND AND LIGHT

      DGTL Festival uses (loud) sounds and stroboscopic light effects.

    • IS THERE ANY SPECIAL FOOD? (GLUTEN-FREE ETC)

      Yes we care about all of you, so we thought about all of you. Gluten-free food will be available at the food court. All foods served during DGTL Festival will be biologically produced.

    • GUIDE DOGS

      DGTL advises people with a visual impairment not to bring their guide dogs because of the many stimuli (big crowds, loud music, etc.). We advise our visitors to bring their friends.

      Any visitors still interested in bringing their guide dog are advised to contact us at info@dgtl.es. We want to point out to these visitors that DGTL is not responsible for any accidents.

    • MEDICINES

      Bringing prescribed drugs to DGTL is only permitted in conjunction with a doctor’s note. Please contact us in advance at info@dgtl.es 

    I Love my ears
    Please take care of your ears! With music above 87 dB it is smart to use earplugs with a special music filter. Ear plugs will be on sale at the merchandising stand.
    PRESS COVERAGE
    • I AM A JOURNALIST AND WOULD LIKE TO COVER DGTL FESTIVAL 2018

      Sure thing! We are happy to invite a selected few to the festival site. Please send an email to press@dgtl.es to make a coverage request.

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